90% lambswool / 10% cashmere scarf from Hogarth. Made in UK.
We currently only ship to UK addresses. Standard shipping is Royal Mail second class which is free. We may use an alternative courier or service for certain orders dependant on weight or value. Unfortunately we cannot offer next day delivery or international shipping at this time.
Estimated delivery is 4-5 working days after shipment. If you place an order you will get an email to confirm the delivery timescale.
The Royal Mail tracking on the standard service will only update when delivery has occurred or been attempted.
Returns can be accepted if you notify us of your intent to return an item within 14 days of you receiving it or if you send it back to us without notification within that time frame. To avoid unnecessary paper wastage we are no longer sending despatch notes with orders. Please include a short note with any return containing your name and order number. Your order number can be found in the order and despatch confirmations sent to you by email and will be of the format WEB***. All items must be received back in a saleable condition; clothing must be unworn, undamaged and free from fragrance, any marks or stains or hairs. All tags must still be attached to the garment. You are responsible for the cost of the return shipping unless the item was faulty. If the item is faulty you must contact us prior to sending it back. We recommend you use a tracked and signed postal service to return any items and obtain a proof of postage.
If you would like an exchange, simply include a note of the different item you would like along with the return. If the substitute item is of lower value, you will be refunded the difference. If it is of higher value, we will be in touch to request the difference. We will send the first exchange for no extra shipping cost but subsequent exchanges will incur a shipping charge.